Turning Patient Resistance into Coaching Moments
Chairside resistance is something every RDH experiences. “Can we skip the charting?” “I just want a quick appointment today.” “Everything feels fine.” These chairside moments can feel uncomfortable, especially when you know reviewing and/or updating assessment data is essential to delivering quality periodontal treatment. Here’s a reframe that's worth considering: These aren’t difficult conversations. They’re coaching opportunities. When we approach chairside pushback with curiosity, partnership, and clarity, we don’t just improve patient acceptance we strengthen trust, elevate clinical outcomes, and reinforce the value of the dental hygiene process of care. 1. Lead With Curiosity, Not Correction When patients push back, they’re rarely rejecting you . More often, it’s fear, overwhelm, time pressure, or a past experience speaking. Curiosity keeps the conversation open and lowers defensiveness. It signals safety. Try this chairside: “What’s making you hesitant ab...