Posts

Showing posts from February, 2019

How does the "Client Experience" impact the success of dental hygiene appointments ?

We know that for some clients dental hygiene appointments can be a daunting experience and something they easily delay or avoid. One of main reasons I have found is related to discomfort they may have experienced in the past.

Clients make their feelings well known inside and outside the dental operatoy, while discussing their experiences with friends and family.

Since working chair-side for well over a decade, as well as being privileged with my current role to hear from hundreds of hygienists, about what makes a positive impact on their appointments. I have learned ideal strategies hygienists can utilize to make a true difference.

Recognizing our client's comfort is a top priority is one thing, but implementing strategies to meet their on-going needs is another.

One of the best skills we can have as dental hygienists is the ability to put ourselves in our clients shoes. This empathy will allow you to meet the needs of your clients. If you let your clients truly express how they …